Homely Service, operating in Melbourne, Australia, was built on a simple idea. People deserve a neat and comfortable space without added stress. We provide Premium residential cleaning with a practical and straightforward approach.
Our team is trained, careful, and committed to delivering work that meets proper standards. We focus on building long term relationships through trust and consistent performance.
At Homely Service, we believe a well maintained space supports better daily living. That is what drives us every day.
We show up on time and complete every task with care. You can count on us to deliver consistent results without supervision.
Every space is different. We adjust our approach based on your needs, schedule, and preferences.
No hidden fees. No surprises. We provide clear quotes and fair rates for every service.
We value your privacy and treat your property as if it were our own.
Our cleaners arrive fully equipped with their own tools and cleaning supplies. If you prefer specific products to be used, you’re welcome to leave them out for the team. Cleaners follow strict hygiene practices, including sanitising equipment between jobs and using separate cloths for bathrooms, kitchens, and general areas.
Most teams travel by car and bring a small step ladder for reaching higher areas. However, teams using public transport will not carry ladders. If you require ladder access, please let us know at the time of booking.
Parking must be provided for our cleaning teams. If parking is limited, please inform us in advance and advise whether private or public parking is available. Any parking fees will be added to your service cost.
If parking is more than 100 metres away, additional charges may apply. If no parking is available after a reasonable search (up to 20 minutes), a cancellation fee may be charged.
We do have some teams who travel via public transport, and we can try to allocate them if notified ahead of time. Flexible scheduling will help us accommodate this request.
It’s entirely your choice. You may stay home, leave after letting the cleaner in, or provide access via a key or lockbox. Cleaners typically work more efficiently in homes without occupants or pets present.
Absolutely not. There are no lock in contracts.
We do not offer in-person quotes. All of our cleaning services are priced on an hourly basis, with clear rates available on our website. There are no hidden charges, and you’ll know the full cost of your booking upfront. The total price is based solely on the number of hours you select.
We value all feedback. If you’re unhappy with your service, please contact us via email with details and photos of the issue. We will follow up under our satisfaction guarantee and aim to arrange a re-clean within 2–4 days or offer a suitable resolution.
We aim to assign a regular cleaner for ongoing services. However, substitutions may occur due to holidays, illness, or unforeseen circumstances. Regular cleaners are not guaranteed for less frequent bookings unless specifically arranged.
You can cancel your service online or by phone at any time. We do not require lock-in contracts. However, cancellations made less than one business day before the service may incur a fee unless we can reassign the cleaner.
We offer competitive pricing, with options for flat-rate services or hourly cleaning. Please refer to our pricing page for current rates.
Homely Services is your trusted partner for Premium household grade cleaning. We deliver eco-friendly solutions.
